In Today’s article I discuss the new “Tag Database Not Found” error you get when you try to open a project created in v10 of FactoryTalk View Studio Machine Edition.
I was recently given a version 8 .MER runtime file which I wanted to take a look at in FactoryTalk View Studio Machine Edition version 9.
I first used the Application Manager to restore the .MER to a application, and then proceeded to open the project in View Studio.
Towards the end of opening the application, I received the error, “Tag Database not Found,” as shown below:
Turns out that while the .MER was compiled for a v8 PanelView Plus, the version of ViewStudio used was v10.
And when you create a .MER file with v10, you are warned that to restore and open the project in a previous version of View Studio you’ll need to install the latest patch roll-up for that previous version:
For more information, as well as a link to the patch, click HERE.
To watch a video demonstration of the above, check out Episode 46 of The Automation Minute Season 4 below:
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Shawn M Tierney
Technology Enthusiast & Content Creator
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Shawn Tierney is a lifelong Technology Enthusiast who began programing in the early 80's on the Apple II and VIC-20 personal computers. After earning a degree in Electronics, he worked as a Certified Controls and Information Automation Specialist for 25 years before launching The Automation Blog and School in 2013.
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Hello Shawn,
I am getting the same Tagbase not found error. The project was created with Version 5.1 and i am trying to open it with Version 8.0 . Are you able to send me the required patches? I’ve been struggling with this all day.
Thanks,
McKenzie
Good afternoon,
To migrate from 5.1 to 8.0 on a 64 Bit OS you’ll need the FactoryTalk View legacy migration tool as I wrote here:
– https://theautomationblog.com/how-to-migrate-factorytalk-view-projects-to-windows-7-64-bit/
And the tech note link is here:
– https://support.rockwellautomation.com/app/answers/answer_view/a_id/450509
There are some other workarounds, but I’d just use FTViewStudio 10 which eliminates the entire issue (or load a vm with 5.1):
– https://theautomationblog.com/easy-way-to-migrate-factorytalk-view-projects-to-windows-7-64-bit/
– https://theautomationblog.com/how-to-get-up-and-running-with-windows-xp-mode
– https://theautomationblog.com/factorytalk-view-me-10-whats-new/
Best of Luck!
Shawn
Thank you, saved a lot of time for me.
Thanks for letting us know it helped!
Shawn
Dear sir, do you know how to troubleshoot this error kindly:
“Cannot restore tag database, creating an empty tag database file”; I uploaded .mer directly from HMI, and then I select “restore runtime program”, then this error pops up first. How to solve? Thank you kindly.
Good afternoon @Mohammad Ali Hashmi,
What version of the software are you using, and which PVPlus and what is it’s firmware rev?
It could be you need one of the below mentioned patches:
– https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1059820/loc/en_US
– https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1087105/loc/en_US
Hope this helps,
Shawn Tierney,
Instructor at http://www.TheAutomationSchool.com
thank you for your effort, it save my day
You’re very welcome Dedi,
Shawn
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