How to get Rockwell Software (RS) And Allen-Bradley (A-B) Replacement Activations and Activation Support:

What are activations?

Rockwell Automation Tech Support HomepageActivation” is a broad term used to describe the copy protection mechanism Rockwell Automation (RA) uses for its Rockwell Software products. In years past, the activation method involved using Activation Floppy Disks, but today all the Rockwell Automation software products that use activation have moved to FactoryTalk activation which is similar to Microsoft Windows activation.

How do I get replacement activations, or support getting activations working?

When you or your company purchased your Rockwell Software, for each package you purchased you received one license. This license does not have an expiration date, and RA understands that if you can't get the activation working, you can’t use your software. With that in mind, even if you don’t have a support contract with RA, you can still get activation support and activation replacements in the below ways:

–        Telephone activation support

    • Typically the fastest method to resolve an activation issue or get an activation reset, Rockwell’s activation support hotline can be reached by calling: 440-646-3434 and following the prompts for activation support

–        Internet activation support via “Live Chat”

    • To access the Rockwell support page that hosts their “chat” system, you'll first need to log in to their website.
    • If you don’t have an account, you can register for free.
    • Both the “Log In” and “Sign Up” options are at the top right of the RA Support Homepage –

Rockwell Automation Activation Support Home - Log In or Register

    • Once you are logged in, click on the “Chat live” link:

Rockwell Automation Support Home - Chat Link

    • From there, select the “Activations” option under “Chat Topics,” then press “Submit Request.” This should launch a popup “chat” window in which you will soon be able to ask your activation questions of an RA support tech.

Rockwell Automation Support Home - Activation Chat Topic


Hopefully the above information will make it clear anyone who owns a Rockwell Automation software product can get free activation support and replacements either via phone or internet chat. With that said, if you've tried either means we'd love to hear how it went. Just use the “Leave A Reply” form below to let us know your thoughts.


Shawn Tierney
Automation Blogger and Trainer

If you enjoy reading my articles please consider helping me take The Automation Blog "Ad Free" with a small monthly pledge at

The Automation School – PAC Basics – Article Banner Top

Check Also

Rockwell Automation Literature Library Homepage

How to get Allen-Bradley (A-B) and Rockwell Software (RS) Manuals and Documentation: Part 1

When using new products from Allen-Bradley or Rockwell Software, you’ll likely need to refer to …

Rockwell Automation Transfer Registration Menu Item

Transferring Software Registration of Allen-Bradley (A-B) and Rockwell Software (RS) products

Occasionally a Contractor, System Integrator (SI,) or Original Equipment Manufacturer (OEM) will provide programming software to …