In today's edition of “Insight's Inbox” we answer a reader's question on how to work around the RSLogix 5000 MSXML install issue.


Reader Question:

RSLogix-5000-MSXML-ErrorI’m trying to install RSLogix 5000 20.03 onto a Windows XP VMware image and the installation stops telling me it can install MSXML4? Is there anyway around this?

Insight's Answer:

In my own experience, some versions of RSLogix 5000 have issues installing some components from a network drive, specifically the ones used by VMware.

When I attempted to install RSLogix 5000 v20.03 onto a Windows 7 Pro 32bit VM I recently created, I received an error stating that it could not and to check the install log.
In the install log I found this error:

RSLogix 5000 Setup: Begin MSXML4 installation
RSLogix 5000 Setup: End MSXML4 installation 3: The system cannot find the path specified.
RSLogix 5000 Setup: End loading step: Checking MSXML version
RSLogix 5000 Setup: An error occurred during loading

Suspecting an issue with the remote path, I searched the install DVD and found “msxml.msi” in the “x:RSLogix5000System” directory.

I went ahead ran the file manually, and it installed without issue.
RSLogix 5000 MSXMLThen when I attempted to install RSLogix 5000 v20.03 again, it did indeed install without any more problems.

I then installed v20.01 and v20.04 in there own VM's and neither of them had this same issue, so it may be unique to version 20.03?

Side Note: Version 20.04  and Online Books

On a side note, while RSLogix 20.04 was installing it could not find the online books install file.
And no matter where I located that file, even locally in the VM, still could not find it.

So when the RSLogix 5000 install was finished, I just manually ran the “RSLogix%205000%20Online%20Books.msi” file and it seemed to install the online books without issue.


I hope you've found today's Insight's Inbox about working around the “msxml” install issue helpful.

If you have any comments, questions, or suggestions, please feel free to share them with us using the “post a comment or question” link below.

Update: If you have your own question you'd like to ask, please post it as a comment on a related post here at TheAutomationBlog.com

Sincerely,

Shawn Tierney
Automation Instructor and Blogger

Have a question? Join my community of automation professionals and take part in the discussion! You'll also find my PLC, HMI, and SCADA courses at TheAutomationSchool.com.

Editor's note: If you work in the industrial automation field and would like to share your experiences with our audience, please contact us using this form: Contact Us. If we publish your article we'll send you a $30 Amazon gift card (or equivalent via PayPal) in appreciation for your efforts!

(3,870 views)

6 COMMENTS

  1. Thank you for replying to the reader’s question.I had the same problem with RSlogix v20.00 on Windows 7,the software wouldn’t install and it created a crash log on my computer recommending I contact tech support regarding the issue.Your solution worked a treat all that needed to be done was to install the msxml application first.Thanks again

  2. Hey shawn, I was having the exact same issue. A quick search made me stumble upon this page and I did what you suggested. Ran the msxml setup before running the main setup file and voila. No more error. Thank you so much.

  3. Thank you very much, It has been very helpful for the problem I had, with the installation of RsLogix5000 v17.01 after installing version 16.05. Thank you so much

LEAVE A REPLY

Please enter your comment!
Please enter your name here